massage, business and ethics in allissa's world
episode 4, presenters don’t work for free Michael Reynolds and I spend far too much time whining about and repeatedly explaining our quirks about online marketing, so we decided to record some chats about why we think these details matter. Enjoy! Possibly Related Posts: Massage Nerd, Community, & Writing for your Business She called me a [...]
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Be clear about your policy. Decide what it is, 24 or 48 hours, etc. and make it very well know. List it on your website and brochure. If clients schedule appointments by email or online scheduling systems, make sure it appears in all email communications. Verbally explain it when new clients schedule by phone, and better yet, send confirmation emails to all new clients that include directions to your office, the cancellation policy and any other office policies you may have.
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